Site Information

Shipping Policy Information

What is considered a Commercial Address?

Commercial addresses are those defined by our freight carrier as commercial sites. Typically these addresses are zoned as commercial real estate. Most commercial sites have tractor-trailer access and a loading dock.

What is considered a Residential Address?

The fact that a business is being operated from a location does not qualify it as a commercial address. Any business being operated from a home, apartment, or other dwelling where people live on the premises is considered to be a residential address. In most cases, our freight carrier will contact you to make an appointment before delivery is attempted to a residential address.

Explanation of Delivery Options

Commercial Address without Liftgate Service

To qualify for this rate the address must meet the terms of a commercial address, as defined above. In most cases, it will also have tractor-trailer access with a loading dock suitable for unloading with a pallet jack or forklift.

Commercial Address with Liftgate Service

To qualify for this rate, the address must meet the terms of a commercial address, as defined above.

Residential Address without Liftgate Service

This shipping method should be chosen with extreme caution. Most residential areas are not suitable for delivery without a liftgate. The driver, in most cases, will NOT be able to assist with the unloading of the shipment. Please remember that it is solely your responsibility to remove the shipment from the truck. Items shipped via common carrier are typically large and heavy. Please have the necessary manpower available to receive your items with limited delay to the driver.

Residential Address with Liftgate Service

Most residential deliveries via common carrier should choose this method. Freight carriers prevent their drivers from assisting with the unloading of heavy equipment other than to lower it via the liftgate to ground level. Please have the necessary manpower available to receive your items with limited delay to the driver. Please be sure to select this service during check-out.

Freight shipping definition.

Freight shipping is the process of transporting commodities, goods and cargo by land, sea or air. Common types of freight shipping over the road include truckload, less than truckload (LTL) and partial truckload.

Freight shipping is key for getting goods to a destination on time, safely and in a cost-effective manner. 

Types of freight shipping modes.

There are several modes of freight shipping including less than truckload, full truckload, intermodal, partial truckload and expedited. We have broken each of these down below:

    • Less than truckload: Also referred to as LTL, less than truckload is designed for shipments larger than parcel but not large enough to require the space of a full truckload trailer. LTL is typically used for shipments between 150 and 15,000 pounds.
  • Full truckload: Full truckload involves moving bulk or pallet loads that are large enough to justify the use of an entire semi-trailer, typically more than 15,000 pounds. Full truckload can be more cost effective and reduce the opportunity for freight damage with less handling than LTL
  • Partial truckload: Partial truckload gives you the option to split the cost of a truck with other shippers, often resulting in cost savings. Partial truckload is a good option if your shipment is over 5,000 pounds or 6 pallets.


Curbside delivery means the delivery driver will take it off the truck and leave it 'at the curb.' It the buyer's responsibility to get it from there to where you want it.