AFD Claim Information



At AFD, we would like you to receive your orders in perfect condition and the utmost care is taken when preparing and packing your orders for shipment. However, we understand that damages are a part of business so we have come up with a simple easy way for you to submit your claim information to our Quality Assurance Department so we can quickly take care of these issues for you.


If you have received a damaged item in your shipment, you may submit your claim to us easily via email with the information below so we can begin to resolve your situation as quickly as possible. Upon receipt of your email our team will review your order status and contact you in regards to your claim.


Steps For Submitting A Claim via Email:


1. Note on the Bill of Lading prior to accepting delivery any existing damage on packages you notice. (If Applicable)

2. Photograph exterior packaging of damaged item as well as the damaged areas of the product.

3. Submit an email to with the following information:

      a. Order Number

      b. Invoice Number

      c. List of Item(s) Damaged and Quantity

      d. Photos of Damaged Items & Packaging

      e. Your Contact Information


You will receive word back from our Quality Assurance Department within 7 business days with a solution for your situation.


You may also call us to discuss your claim information at 1-800-747-1893